Needs review before launch. This policy was last updated on 6 November 2026. It explains what information GuestGuide handles and why. Still to fill in: [Privacy Contact Email], [Registered Business Name].
1. Information Collected
GuestGuide may collect business registration details, account contact information, subscription records, and information necessary to operate the platform.
When guests access digital guides, the platform may process technical information such as device type, IP address, page visits, and interaction timestamps.
Marketing website analytics record the page path, device category, referral hostname and event time without analytics cookies or persistent visitor identifiers. Full referral URLs and IP addresses are not stored in these analytics records. Tracking respects Do Not Track and Global Privacy Control where supplied by the browser.
If guests submit service requests, the platform may process the information provided in those requests.
2. Purpose of Data Processing
We process information to operate the platform, authenticate accounts, provide guest guides, deliver service requests, process subscriptions, generate analytics, respond to support inquiries, and maintain security.
Personal information will be processed only where an appropriate legal basis exists.
3. Payment Information
Subscription payments may be processed through an authorized third-party payment provider.
GuestGuide does not store full payment card numbers or card security codes directly in its application database.
Payment providers may process billing information under their own privacy and security terms.
4. Information Sharing
Information may be shared with service providers supporting hosting, payments, communications, analytics, and platform operations.
Guest request information may be shared with the relevant accommodation provider to enable fulfillment.
We do not sell identifiable guest information to advertisers.
5. Data Security
We use appropriate technical and organizational safeguards designed to protect information against unauthorized access, loss, or misuse.
Security measures may include encrypted connections, restricted access permissions, secure authentication, and system monitoring.
No online system can guarantee absolute security.
6. Data Retention
Personal information is retained only for as long as necessary for the purposes for which it was collected, including applicable legal and contractual obligations.
Retention periods may vary according to the type of information.
7. Privacy Rights
Depending on applicable law, individuals may request access to, correction of, or deletion of their personal information.
Other rights may apply under relevant data protection legislation.
Requests can be directed to the designated privacy contact.
9. International Processing
Information may be processed by service providers operating in other countries.
Where required, appropriate legal safeguards will be applied to international transfers.
10. Privacy Contact
- Privacy Contact: [Privacy Contact Email]
- Business: [Registered Business Name]