Terms of Service

1. Introduction

Welcome to GuestGuide, a digital hospitality platform designed for hotels, resorts, serviced apartments, vacation rentals, and other accommodation providers.

GuestGuide enables accommodation providers to create and manage digital guest information pages, accessible through QR codes, and to offer guests a convenient way to explore hotel information, facilities, and available services.

By creating an account, purchasing a subscription, or using our platform, you agree to these Terms of Service.

If you are registering on behalf of a business, you confirm that you have the authority to accept these terms on its behalf.

2. Our Services

GuestGuide provides a digital hospitality management platform that may include:

• Custom digital guest guides for accommodation properties.
• QR codes that direct guests to their property's digital guide.
• Hotel information, facilities, amenities, and house rules.
• Restaurant menus, spa information, and additional hotel services.
• Guest service requests and booking inquiries.
• Business dashboards for managing property information.
• Guest engagement statistics and usage analytics.
• Content management and customization tools.
• Additional features introduced in future platform updates.

Available features depend on the customer's subscription plan and the functionality supported by the platform.

GuestGuide is a technology provider and does not independently operate, manage, or deliver accommodation services.

3. Account Registration

Businesses must register an account to access subscription services.

Customers agree to provide accurate information, including business name, contact information, property details, and billing information.

Each customer is responsible for protecting account credentials and ensuring that only authorized individuals access the business dashboard.

Accounts must not be transferred, sold, or shared with unauthorized parties without prior written approval.

We may request verification of business information when reasonably necessary for security or fraud prevention.

4. Subscription Plans and Pricing

GuestGuide operates on a recurring subscription basis.

Subscription prices, included features, and applicable property-size limits are displayed on the pricing page before purchase.

Subscription fees are charged in the currency shown at checkout.

Any applicable taxes or additional fees will be disclosed before payment confirmation.

Customers are responsible for selecting the subscription plan appropriate for their property.

If a property exceeds its subscription limits, an upgrade may be required. No additional subscription fee will be charged without appropriate disclosure and authorization.

5. Monthly Payments and Automatic Renewal

Subscriptions renew automatically every month unless canceled before the next renewal.

By subscribing, customers authorize recurring payments using their selected payment method.

The initial payment is collected when the subscription begins, unless a different arrangement is explicitly offered.

Each subsequent payment is charged on the customer's scheduled renewal date.

The next payment date and subscription amount will be available in the customer's billing dashboard.

Customers are responsible for maintaining a valid payment method.

6. Subscription Cancellation

Customers may cancel their subscriptions at any time. Cancellation becomes effective at the end of the current paid billing period.

The following conditions apply:

1. Cancellation does not immediately terminate access to the platform.
2. Customers retain access to their paid subscription until the current billing period expires.
3. The current billing period remains fully payable.
4. No prorated refund is provided for unused days within the current billing period, except where required by applicable law.
5. Automatic renewal is disabled once cancellation is successfully processed.
6. No additional monthly subscription payments will be collected after the effective cancellation date.
7. Customers may reactivate their subscription at any time, subject to current subscription terms.

Cancellation example: a customer subscribes on January 5 and cancels on January 20. Their subscription remains active until February 5. The January payment is not refunded, and no new subscription charge is collected on February 5.

Customers can cancel through their account dashboard or by contacting customer support.

A cancellation confirmation will be provided electronically.

Nothing in this policy limits mandatory statutory cancellation rights.

7. Refund Policy

Subscription payments are generally non-refundable once the applicable billing period has started.

Refunds are not ordinarily provided for:

• Unused subscription time.
• Failure to use the platform.
• Voluntary closure or temporary suspension of hotel operations.
• Changes in property management or ownership.
• Failure to upload property content.
• Cancellation during an active billing period.

Refunds, credits, or other remedies may be provided where required by law or where GuestGuide determines that an eligible billing error has occurred.

Verified duplicate payments will be corrected.

8. Failed Payments

If a subscription payment cannot be processed, we may notify the customer by email or through the account dashboard.

Customers will be given an opportunity to update their payment information.

GuestGuide may provide a grace period of up to seven calendar days before restricting premium features.

If payment remains outstanding, subscription access may be suspended.

Payment suspension does not automatically cancel outstanding amounts that were lawfully incurred.

9. Digital Guest Guides and QR Codes

Each subscribed property may create a digital guest guide and obtain a corresponding QR code.

Customers may place QR codes in guest rooms, reception areas, printed materials, and other authorized locations.

Customers are responsible for printing, displaying, and maintaining physical QR code materials unless a separate service agreement states otherwise.

GuestGuide does not guarantee that a QR code will remain accessible if it is damaged, incorrectly printed, removed, or linked to an inactive subscription.

10. Hotel Information and Content

Accommodation providers are responsible for all content they publish. This includes:

• Check-in and check-out information.
• Facility opening hours.
• Hotel rules and policies.
• Menus and service descriptions.
• Prices and promotional offers.
• Contact information.
• Photos and videos.
• Emergency information.
• Transportation and local recommendations.

Hotels must ensure that their content is accurate, lawful, and updated.

GuestGuide may remove content that violates applicable law, intellectual property rights, or these terms.

11. Guest Service Requests

The platform may allow guests to submit requests to their accommodation provider.

Examples include room service, housekeeping, maintenance, restaurant reservations, spa appointments, and transportation inquiries.

GuestGuide provides the digital interface for submitting these requests.

The accommodation provider is responsible for receiving, reviewing, confirming, and fulfilling guest requests.

Submitting a request does not guarantee that a service is available or that a booking has been confirmed.

Hotels are responsible for informing guests of any additional service charges.

Unless expressly agreed otherwise, GuestGuide does not collect payments on behalf of hotels for guest services.

12. Hotel Responsibility

Each accommodation provider is solely responsible for its hospitality operations, including:

• Guest safety and security.
• Compliance with local hospitality regulations.
• Service availability and quality.
• Staff performance.
• Pricing of hotel services.
• Guest complaints relating to hotel operations.
• Accurate descriptions of amenities and facilities.
• Compliance with consumer protection requirements.

GuestGuide does not guarantee the quality or availability of services offered by participating hotels.

13. Platform Availability

GuestGuide aims to maintain reliable platform availability.

However, interruptions may occur due to maintenance, software updates, hosting disruptions, connectivity issues, security incidents, or events beyond our reasonable control.

We may perform scheduled maintenance when necessary.

Where reasonably possible, customers will be notified in advance of significant planned disruptions.

Unless a separate written agreement states otherwise, GuestGuide does not guarantee uninterrupted or error-free operation.

14. Account Dashboard and Analytics

Customers may access a private dashboard containing property information, subscription details, and platform usage statistics.

Available analytics may include page visits, guest interactions, service request activity, and other operational information.

Analytics may be approximate and are not guaranteed to reflect every visitor or interaction.

GuestGuide does not guarantee increased bookings, revenue, guest satisfaction, or business performance.

15. Data and Privacy

GuestGuide processes account information and platform data as described in its Privacy Policy.

Hotels are responsible for ensuring that personal information they collect through the platform is handled lawfully.

Guest information must only be used for legitimate and authorized hospitality purposes.

Customers must not use the platform to collect unnecessary sensitive personal information.

16. Intellectual Property

GuestGuide retains ownership of its software, website design, underlying technology, branding, and proprietary platform features.

Customers retain ownership of original content they upload, provided they have the necessary rights to use it.

Customers grant GuestGuide a limited license to host, process, and display their uploaded content for the purpose of providing the service.

Customers may not copy, resell, reverse-engineer, or commercially redistribute the platform without authorization, except where permitted by law.

17. Prohibited Activities

Users must not:

• Attempt unauthorized access to accounts or systems.
• Upload malicious code.
• Publish unlawful or fraudulent content.
• Violate intellectual property rights.
• Misuse guest information.
• Interfere with platform functionality.
• Misrepresent property information.
• Use the platform for unlawful commercial activities.

Serious violations may result in account suspension or termination.

18. Account Termination and Data

After a subscription ends, paid features may become unavailable.

Customer content may be retained temporarily to support account reactivation, legal compliance, security, and dispute resolution.

Customers may request access to or deletion of eligible personal information in accordance with applicable law.

Specific data retention periods are described in the Privacy Policy.

19. Changes to Pricing and Services

GuestGuide may introduce new features, modify existing functionality, or update subscription plans.

Material changes affecting existing subscriptions will be communicated with reasonable advance notice.

Price increases will not apply retroactively to billing periods already paid.

Customers will be informed of applicable price changes before those changes take effect.

20. Limitation of Liability

To the extent permitted by applicable law, GuestGuide is not responsible for indirect or consequential losses arising from use of the platform.

This may include lost profits, lost business opportunities, or losses resulting from inaccurate information supplied by accommodation providers.

Nothing in these terms excludes liability that cannot legally be excluded.